Refund Policy

At Aim Higher Training, we are committed to providing high-quality training and support to all our learners. Our refund policy ensures clarity and fairness while maintaining the integrity of our qualification-based training programmes.

1. Payment Requirements

All qualifications must be paid for in full prior to the induction and commencement of the programme.
If a payment plan is in place, a deposit must be paid before the induction is delivered and the learner commences their programme.

2. Refund Eligibility

Refunds will not usually be granted unless the learner can demonstrate that Aim Higher Training has failed to provide the necessary support, coaching, and assessment required to help them achieve their qualification.

A refund request may be considered if a learner can provide evidence that:

They have not received the agreed-upon level of training, coaching, and assessment as outlined in their programme.
Aim Higher Training has failed to fulfil its contractual obligations as outlined in the service agreement.

3. Exclusions from Refunds

A refund will not be provided if the lack of progression is due to the learner’s failure to engage in the learning process. This includes, but is not limited to:

Failure to attend scheduled reviews or meetings.
Failure to complete work as agreed upon in action plans.
Lack of communication and engagement with the assigned tutor or assessor.

In a case where a learner does not fulfil their responsibilities as outlined in their learning agreement. In that case, Aim Higher Training will not be liable for any refund claims related to non-completion or lack of progress.

4. Refund Request Process

Learners who believe they are eligible for a refund must submit a formal request in writing, providing:

A detailed explanation of the issue.
Evidence of failure by Aim Higher Training to provide the agreed services.
Records of communication and attempts to resolve concerns.

Refund requests will be reviewed on a case-by-case basis, and Aim Higher Training reserves the right to make a final decision based on the evidence presented.

5. Amendments to this Policy

Aim Higher Training reserves the right to amend this refund policy at any time. Any changes will be communicated to learners through our official channels.

For any refund-related enquiries, please contact [email protected]