Vocational Qualifications, Online Courses, Coaching, Personal and Professional Development
NCFE Level 2 Diploma for Customer Service Practitioners
Key Facts
Qualification Number: NCFE 603/5681/9
Credit Value: 45
Guided Learning Hours: 205 hours
Fee: £475
Who is this qualification for?
This qualification is designed to provide learners with the knowledge, skills, and understanding to work in a customer service role within any sector or industry.Programme Goals
The aim of this qualification is to:
Focus on studying customer service within any sector or industry
Provide opportunities to develop further knowledge and skills for those working in a customer service
This qualification will give candidates the opportunity to:
Achieve a nationally recognised qualification valued by employers
Develop the essential knowledge of customer service in the workplace
Develop skills and competence in the workplace and increase confidence
Improve skills and increase awareness of delivering excellent customer service in any workplace
Programme Delivery
This qualification is regulated by the Qualifications and Credit Framework (QFC). It provides learners with a wide range of knowledge to understand customer service and how this can be used effectively in the workplace.
This knowledge-based qualification should be assessed in a realistic work environment that aligns with the relevant assessment strategy. To achieve the NCFE Level 2 Diploma for Customer Service Practitioners, a learner must produce a portfolio of evidence and meet the criteria for this unit.
Assessment plans and portfolio evidence will be assessed by a fully qualified and occupationally competent coach/assessor through a series of virtual online reviews on a one-to-one basis, using various methods. They will be delivered flexibly according to the learner’s needs.
Portfolio evidence will then be internally quality assured and externally certified by the Awarding Body NCFE.
Further information about this qualification can be found here you can read the standards here or please send your enquiry to [email protected]
Our Clients
Awarding Body and Registrations
ICO No: A878670
UKPRN No: 10062610
