Vocational Qualifications, Online Courses, Coaching, Personal and Professional Development
Customer Service
This qualification is ideal for people who wish to develop the skills and knowledge needed to be able to work effectively in a customer service. Students will develop skills in communication, learn how to resolve queries and meet customers’ needs, and build up knowledge of customer service. The course is aimed at those who deal with customers regularly as part of their job and is applicable to all work environments and sectors. Click here to find out more…
This qualification is ideal for students who wish to improve their ability to deliver good customer service and their knowledge of how to satisfy customers’ expectations. The course is aimed at those who deal with customers on daily basis as part of their job and is applicable to all work environments and sectors. Click here to find out more…
Level 3 Diploma in Customer Service
This qualification is ideal for students who wish to improve their ability to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts. Students will learn what drives customer behaviour and what creates customer retention. They are also given the opportunity to explore excellence within customer service, dealing with more challenging scenarios such as complaints and stakeholder engagement. The objective of this qualification is to accredit and develop learners’ skills and knowledge so that they can operate in a wide range of customer service. Click here to find out more…